1. They supposedly have your address in the system, once you call a cab to pick you up from home. On three separate occasions, dispatcher verified my address... and sent the cab to the wrong one. Last week it cost me being late for an airplane.

2. Dispatchers are extremely rude. (Not all of them - but I guess I was just "lucky" to get a rude one every other time I call).

Last time I called to verify that they are sending a DIFFERENT cab, after sending the original one to the wrong address - the dispatcher called me "smartmouth" and hung up on me! The cabbie (the original one, who did show up late, after all), told me that the dispatcher cancelled my order after that. Just to re-iterate the situation: I called ahead of time to order a cab for the airport, got a call from cabbie who was in a completely different part of town, at the wrong address; I called the dispatcher to address their error; got hung up on and a dispatcher with an attitude; and got my order cancelled without replacement. I was lucky that the original cabbie called me again. This service is horrible. Dispatchers have no accountability.

They flat-out do not care whether you get your cab or not. Word of warning - use someone else. I know I will.