Xlibris publishing I Universe Gave me the big runaround Bloomington, Indiana

27th of Oct, 2011 by User325447

Consumer beware of Xlibris publishinng out of Bloomington Indiana. They claim to be an honest business but after having dealt with them when trying to publish my book I can honestly say their customer service standards as well as their ability to follow the instructions and requests from their customers is terrible ! If you have concerns or customer service issues they try to trivialize them or just brush you off. You pay for certain marketing services yet you are the one that does 99 percent of the work in marketing your material ( not recommended for first time writers). They claim they will edit and make one free round of corrections to the material you send, but you have to point out each and every error. They do not even try to fix such things. It is very hard to find someone you can really understand and communicate with. They all have strong accents and often time like to do most of the talking while you try to explain something to them. they do not follow the instructions properly to the options they give to potential writers to customize their own books. Do not give them you bank account information or credit card numbers. If you pay with a prepaid credit card make sure you do not pay early as they will automatically try to extract another payment from the card depending on when your next payment is due. And you have to remind them constantly how much to charge you. They seem to have a great deal of trouble communicating with each other let alone their customers. If they give you a payment plan option they do not always honor the grace period or due date that your next payment is due. They will try to collect payment when ever they decide. And as far as how well they handle complaints from their customers, they are in no hurry to address such concerns. You have to stay after them about everything. To top it off, you only get 25 percent profits if your book seels at Their website. If your book sells at other online retailers you get maybe 10 percent profit. And no matter how big or small your book may be they charge outragious prices. Especially for a book that isnt as thick as a magazine. So expensive that most readers will not pay that price for a book. They obvioulsy get the majority of their profits from desperate people like myself who want a chance to have a profitable creative outlet for my writing instead of actually selling and promoting the books they do publish for their authors. I had to learn this the hard way not only in my wallet, but at the expense of all the time and effort I put into my story. Please think twice before using Xlibris Publishing !

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