Mexico VIP Holidays

Mexico VIP Holidays Viajes Premium Acapulco Misrepresentation of travel package Alcapulco, Internet

6th of Dec, 2010 by User730976

I purchased a travel package through "ubid.com" in which I was bidding on a four day/3 night all inclusive, including airfaire to a choice of numerous Mexico resort locations. This was done under the name DSClub on the ubid.com web site - under travel packages.

This entire process went through numerous travel organizations, including "Thrifty Travel" who sent the paperwork after the ubid.com deal was completed. I completed a paperwork that was sent to Mexico VIP Holidays where I chose the city/location in Mexico where I wanted to take my all inclusive vacation. Once this was received by Mexico VIP Holidays I was notified to pay my full cost share ($700). Once they successfully had my money - I was told that I could only go to Cancun - all of the other locations were not possible. Then I was advised that I must sit through a 90-minute presentation for a timeshare while in Mexico. Nowhere did a timeshare appear in the documentation, and nowhere did the paperwork reveal that I may be limited to a single location in Mexico. My preference was Puerto Vallarta, Cabo, Alcapulco. This was never to happen from the start.

I explained that I had no desire to sit through a timeshare presentation numerous times - I contacted ubid.com - they refused to respond to my queries, Thrifty Travel (who sent me the package initially) didn't want to get involved, and the parent company in New York said that they would help out and didn't. After numerous discussions with the supervisor at Mexico VIP Holidays aka Viajes Premium Alcapulco - I was advised that there were no other options. The travel deal was provided to me, but was in an all inclusive that received very poor reviews - I declined to travel.

I was sincere from the start - the travel network of poor performers, starting at ubid.com were insincere. When I explained to Thrifty Travel and ubid that I was being forced into a timeshare game - I was told that I should not have to attend a timeshare presentation, and yet they did not care to assist with any details.

While the travel was not a complete lie - I would not have entered into this travel scam if I was given the correct details. I am most disappointed with ubid.com, as they have been around for a while and stood on the sidelines like a startup company without any integrity.

Lastly - Mexico VIP Holidays/Viajes Premium Alcapulco was completely devoid of honesty and proper representation.

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Comments

4982 days ago by Blondie

We have had the same experience with this company. We puchased an all inclusive vacation from Celebrity Productions LLC. We had the choice of a 3 night stay in Bahamas. This required 60 days notice prior to travel. We started the long process 3 months prior to our travel dates. After payment was made and only 3 weeks prior to our travel dates we still had not received any information from Adrianna or Eva at Mexico VIP Holidays.

Less than a week before our depature date to the "Bahamas" and after many telephone calls and e-mails we received an e-mail that the available dates were 3 monts away in Cancun.

This company is a scam, you never get what you are told you will get.

Do not deal with either company!!

4778 days ago by Owensville

I to am having problems with this company, I started trying to book in August and as of yet I still do not have a darn thing, We are trying to go to the Bahamas in January for the 3 nights. I call every day and yes they are trying to make the reservations and will call me at the end of the day, which of course never happens. Called this am and demanded they tell me what is going on and was told not to yell at her ( Adrianna) I asked her what she would do in a case like this when she was trying to book a holiday and yes of course she understood yah right she did. I am still shaking I am so mad. They are to get back to me and the end of the day. Will see