WorkOut World

Workout World workoutworld, WOW Workout World Shady billing/ Cancellation Practices- DONT USE THEM! Ripoff Brick, New Jersey

6th of Dec, 2010 by User541133

My wife and I went to the Workout World facility in Red Bank NJ. I had no problem with the facility. I was a member for almost 4 years paying $31/Mo. My wife cancelled first (after 2 years). She canceled through the official procedure and was hounded by a collections firm with threatening messages of taking her to court, saying she owed over $600. She no longer had the receipt for the certified mail she sent, but luckily she did have an email on file which acknowledged her cancellation. WOW corporate headquarters eventually agreed to call off the collections department (realizing it was their fault). This took several frustrating phone calls/ emails. Unfortunately it was the only gym local so I stayed a bit longer. I cancelled well within the 30 day notice period I was required to give, and was sure to hold onto my certified mail receipt (they will screw you if you don't). I noticed another charge for $31 on my card this month. I called and they tell me I will continue to be billed for the next 90 days! I guess the over $1300 I have given them over the years. For the record, this is my first and only report. Do not do business with Workout World, there are plenty of other reputable gyms.

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Comments

4907 days ago by Camille1

I could not agree with you more. I am going through the same problem right now. This company knows how to take your money and are so eager to help you join at any location, but when it comes to wanting to cancel, you cannot speak to anyone on the phone - even when you call their headquarters. When you call any facility, you are told that they do not handle cancellations. It is nothing short of impossible to cancel and before they do, you get hit with months and months of dues. Do yourself a favor and stay away from Workout World. You'll save yourself a big headache and a lot of money.