Westside Cellular

Westside Cellular they sent me the wrong battery and said it is the right one won't answer calls or e-mails about it Huntington Beach, California

5th of Nov, 2010 by User370424

I purchased a battery from westside cellular on 10/01/10. I received it on 10/12/10. It was the wrong battery, not the one I ordered or the one that was described on the invoice. They have a policy that you have to pay to return something so I tried to call to find out if I had to pay when it was clearly their mistake. I left 2 messages on their phone and e-mailed them twice. I waited about a week and no response from them.

I decided to fill out the form on their website to get a return label. I decided I would just pay them the 6.95 for returning the battery, just to get mine. They did respond to that e-mail 10/19/10 and told me the numbers were different because manufacturers change them from time to time, but it was the correct battery. It was not the battery that I ordered. I ordered an original lg battery pictured on their site that was the back cover of the cell phone and battery that is one piece, which is what I needed. They sent me a small battery with different numbers that no way would fit on my phone.

I tried to reply to that e-mail from them using both addresses that were on it. No response. I called again, no response, I even applied for a return shipping label again with no response. This is 11/06/10 and still haven't heard from them.

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