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WePay.com We Pay Cancelled a TON of Customer Payments Without Warning Palo Alto, California |
21st of Feb, 2013 by User751869 |
This is my live chat experience with WePay.com. I had a verfieid account with no problems for several months. One day I logged in to find over $300 worth of orders (that had already been esnt out), had been RETURNED to the customers without any notice from me. My account was at just $50 dollars and all my other money was missing. I wrote in to ask what happened, and will let you decide for yourself if this is the kind of company that should handle your money. My replies are in bold. I have removed by business email below so this cannot be misconstrued as advertising my business. ====================================== 01:39 | I need help 01:40 | hi there 01:40 | the other day, i had a number of sales that had come through 01:40 | okay! 01:41 | those sales completely disappeared 01:41 | & i had no warning 01:42 | so my sales disappeared, & I contacted alex, who said they needed to verify my account, even though I already had verified it, and had gotten an email saying I had 01:42 | may i have your email? 01:42 | ====removed===== 01:43 | thanks! 01:43 | okay i see here that we were unable to verify your infroamtion 01:43 | so ufortunatley we won't be able to process payments for you 01:43 | what information is needed still? 01:43 | and why do I not get notified until AFTER the fact? 01:44 | I have to contact you to find out my money has disappeared?! 01:44 | i'm so sorry, it's procesed through our review team 01:44 | all i can see is that the transactions have failed and we will not be processing your payments 01:44 | But why? 01:44 | I've lost over $300 already 01:44 | why on earth would you not tell someone about this? 01:45 | hello? 01:46 | still here 01:46 | i'm very sorry but we are not going to process your payments 01:46 | well i hear what you are saying but I do not know WHY. 01:47 | and I also would like to know why I was not informed up front. 01:47 | why I have to go through the process of logging in, seeing no money, & contacting We Pay 01:47 | i'll pass your feedback along in terms of the notification 01:47 | and all i can see here is that our review team could not verify some information provided about your account 01:47 | i'm not privy to which informaiton i apologize 01:47 | well why wouldn't they just ASK me instead of shutting it down? 01:48 | you should have received an email to the effect that we could not verify your account 01:48 | I did not receive such an email. 01:49 | how do I at least get the $50 out of this ridiculous account 01:49 | it looks like those funds will be available to you in March [email protected] 01:49 | WHAT???????!!!!!!!!!!!!!!! 01:50 | it's already cleared & done with!!!! 01:50 | It's $50 01:50 | I lost over $300 using WePay 01:50 | this is insane! 01:50 | please help me Emma 01:51 | i'm very sorry but your funds will be available in March [email protected] 01:51 | WHY 01:52 | We Pay is not a bank. You cannot just hold funds for no reason Emma 01:52 | i'm very sorry but we can't verify some information so we will hold onto the funs in a reserve 01:53 | This is easy. Tell me what information you need to verify. Then send me my lousy $50. I know WePay cannot legally hold on to this money. 01:54 | i'm sorry i cannot take this infromation via chat 01:54 | youre more than welcome to call in 01:54 | 855-469-3729 If you have feedback about our tools or merchants or anything else, we’d love to hear that too! Let us know by emailing [email protected] for your feedback! And thank you for being a part of our effort to build a different kind of payments company. Sophie Monroe Director of Customer Support ============================================= My phone call with them went the same way. No answers, just run around & pushing my questions away. I still don't have my lousy $50 (since it's not the arbitrary day they decided will be in March.) And I have a bunch of customers with my product, but no payment. Thanks for your help & great service WePay! Not! |
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