Warranty Logistics Inc. Office Depot Refuses to honor warranty paid for Irving, Texas

4th of Dec, 2011 by User831581

When I went shopping for a new laptop I went to Office Depot in Reno, NV. The salesman convinced me that they had the best warranty company and if I paid extra I could basically throw my computer out of a moving car and they would fix it. Well I didn't do that, but I did have a need to get my computer fixed. I called and was told the damage was covered, but I had to get it "bio-hazard" cleaned first. They instructed me to call my local healt department. I did this and was told they had no idea what I was talking about. I called several other computer repair companies and was told it was a ploy for them to get out of fixing the computer. I called back and got a supervisor who agreed there was no such service. He sent me the box to ship my computer in to get repaired. A week later I got my computer back, wrapped in plastic with a big orange "BIOHAZARD" sticker on it. I called and was told again that it had to be cleaned. I had my IT manager take the computer apart so we could "clean" it. He wrote a statement assuring that it had been cleaned and could now be fixed. I shipped the computer back to them via UPS and it was received by them on 11/17/11. The computer came back to me on 12/2/11 still not fixed. I called again, and was told it needed to be biohazard cleaned. They are playing games and I am done. I am doing a chargeback on my creditcard for the payment of the warranty. I advise everyone else to never give them a dime. The frustration level is not worth it. I have also called two times prior asking for a supervisor and told that one would call me back. Surprise surprise no one ever did.

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