Warrantech Repairmaster Repair Master TERRIBLE SERVICE, INEPT CUSTOMER SERVICE Internet

27th of Oct, 2011 by User368082

The worst experience I've ever had when it comes to service. Our Bosch dishwasher was under extended warranty from Warrantech AKA Repairmaster. American Home Appliance in New Jersey was listed as a service provider. Let's just say that if this is who Warrantech and Repairmaster contract with, you'd be better off buying a warranty from Sears or some other provider. It took FIVE MONTHS to get my dishwasher properly repaired. Originally it was leaking. The guy came out, said it needed a door seal. It wasn't until a month later in early August I realized I hadn't heard from them. Didn't end up getting an appt until after the hurricane, and then it was a nightmare getting hold of them because their office had flooded. Horrible phone system and inept customer service people. Cut to: The guy comes out finally, installs the seal, says it's fine, then it started leaking that night and a day later the motor died mysteriously. So, called again, and this time the guy tells me it's the motor AND another seal. Said a week for parts. ONE MONTH LATER, I schedule the appt, and the repair guy calls in the morning saying he wasn't authorized on the labor so he wasn't coming until it was straightened out. After nightmare phone tag, they end up telling the guy not to go to the service call because they said I should have called their office. Apparently you have to make several confirmation calls. I was so furious I left THREE messages for the owner Joe Mancuso. No call back. Called warrantech and they called, and the jokers call me back WHILE I'm on the phone with Warrantech. Then I call back three times and get disconnected after two rings, then get their voice mail. Because parts had been ordered Warrantech wouldn't do anything and today the joker comes again (at least he showed up) and 5 min in proceeds to tell me I have to HIRE someone to take the dishwasher out. IDIOTS! The owner showed (one point for Joe) and handled it. I laughed when he told me they can repair other appliances. Sorry Joe, your company is horrible and your people are lousy at communication. Fingers crossed I don't have another issue, but if I do, I will NOT work with these people again. TERRIBLE! DO NOT WASTE YOUR TIME!

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