Wares Direct

Wares Direct They charge you before shipping and then seek to charge you more for shipping after you get your order! Internet

13th of Sep, 2011 by User794755

I ordered a desk pedestal as part of my home office remodel for $54.79 and paid $79.95 for shipping. Five days later I started to get worried because the â€œin processâ€ status had not changed but it was charged to my credit card so I called customer service for an update only to be told they couldnâ€™t tell me anything more than what the web site said. I asked to confirm that the item was in fact on hand only to be told sheâ€™d check with the warehouse and get back to me. That didnâ€™t happen. I waited a couple more days and tried again only yielding the same results. Then to my shock I got a call from a shipping company saying they had a package to deliver and came the next day. Wares Direct seemingly has no clue as to whatâ€™s going on in their own company but at least I was done with them, or so I thought. Today I get my desk together and my computer up and running only to see 2 e-mails (dated a week apart) from Wares Direct saying that the shipping was actually $110.75 followed by â€œOur shipping policy states that our shipping fees are BEST ESTIMATES only, but we are still sorry when we must contact our customers, and we apologize for this inconvenience to you at this time. In order to cover the increased shipping fees on this order, we will need an additional $30.80. Please authorize the additional payment needed for shipping and we will make the additional charge using your original payment method.â€ 18 days after I order it and at least a week after it was delivered Wares Direct decides to charge me more for shipping. What insanity is the company running on? If theyâ€™re waiting for that extra money for shipping theyâ€™ve got a long wait. Tomorrow Iâ€™ll be talking to Visa to shed light on this scam.

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Comments

4562 days ago by Bealss

I had the same experience: except the order I made was shipped promptly. But they did come back and ask for more money for shipping. Of course I refused to pay. Fortunately I used PayPal.