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| Vivid Seats.com I purchased 2 tickets from Vivid Seats.com for concerts, I was over charged by 40% for no reason. I checked the seats price after I |
| 16th of Oct, 2011 by User332537 |
I purchased 2 tickets from Vivid Seats.com for concerts, I was over charged by 40% for no reason. I checked the seats price after I already bought the tickets at Ticket master; they were cheaper by 40 %( for the same seats). Also the concert was canceled, they never notified me. When I called them, they replay was sorry no refund. After more research I found out that if I would have bought the tickets though Tickets Master they would have refunded the ticks.
My advice to you to NEVER USE VIVID SEATS.COM.
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Although we at Vivid Seats are saddened to hear of this reviewer's dissatisfaction, we would like to clarify some inaccuracies. The reviewer has stated that there was an overcharge for the tickets in question. That is incorrect: the reviewer was charged precisely what was agreed upon at the time of the purchase. Vivid Seats in no way hides any fees, and every customer must agree to the total charge before an order can be processed. What this reviewer is referencing is that the face value is less than the price that was paid on our site. Although we understand that some consumers are not aware that we are a ticket broker, every consumer must click a box before finalizing their purchase that explicitly states "I agree to the Vividseats.com sales terms and conditions and am aware that I may be paying above face value for my tickets." This final disclaimer is a measure that we have instituted precisely to ensure no customer ever feels misled.
In addition to the initial complaint, the reviewer has also stated that Vivid Seats would not refund an order despite the fact that Ticketmaster is offering refunds for a postponed event. The reason that no refunds can be offered is because the event is rescheduled (not cancelled), and therefore the tickets are valid for the new date. Ticketmaster does sometimes offer its customers refunds for postponed events, but because we deal with resellers on the secondary market, refunds are not always available to be forwarded to our customers. The cancellation policy is stated in the sales terms and conditions that every customer agrees to before completing a purchase (http://www.vividseats.com/terms.html).
This customer has since been 100% refunded, so please note that Vivid Seats is always concerned about the satisfaction of it's customers. |
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Vivid is super shifty. I bought a ticket to the US OPEN -- found a ticket, the price sounded ok. I clicked to pay was given a total - and I clicked to confirm. AFTER the transaction is done I am then shown there is a 'service charge' added to the seat of $172. Yes, an extra $172 on top of the ticket price and with NO warning.
I dont mind paying for what is made clear to me - but I do not appreciate shifty, sneaky tactics like this.
Buyer beware of Vivid tickets!!! |
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| Vividseats.com is a snake in the grass...beware. Bought tickets totaling about $280...credit card bill came in and was charged $370. I'm sure it's my fault and the extra fees are somewhere in the fine print. However legal it may be, I feel like they duped me to make a few extra bucks. Enjoy the extra $$$ because this customer won't be back. |
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