Viadress

Viadress Buyer Beware Elkhart, Indiana

12th of May, 2011 by User506223

I have used Viadress. I am an American living overseas. I use forwarding companies when I want an item delivered to me fast. I thought I had researched Viadress well, their website looked good and the reviews I had read were positive. They claim that you can choose the shipping method and tout that they will ship via DHL, FedEx, UPS and, for certain locations, USPS. When my items arrived with them they appeared in my account within a reasonable time. The problem started when I wanted to use DHL to ship my items. Viadress then told me that they could not ship DHL, only FedEx to my country. This was not acceptable to me as I do not use FedEx where I live. They are not able to deliver to my house and I have to go to their distribution center to receive anything. Viadress didnt care, and after trying to get coherent responses from them, and failing, I reported the company to the Better Business Bureau. The BBB tried to contact Viadress and when they did not respond within a few days suggested I report them to the Indiana Attorney General. Suddenly Viadress started to respond to my issue and I had the items sent to my US address. The responses Viadress gave were not satisfactory to me. In my opinion they are unethical and should not be trusted. What company would refuse to follow a customer's shipping preference when the customer said they would pay for the service? One last issue, they charged me for 36 lbs to ship my item to my US address via FedEx, however, FedEx only charged them for 13.5 lbs. Be sure that if you use this company you understand that they are difficult to deal with and they engage in, what I consider to be, unethical practices. Try someone else...

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Comments

4656 days ago by Maya92

I have a problem with Viadress company. I have 5 package at their office. I paid 470$ for shipping cost, but the goods wasn't send !! I open a claim on paypal and they reply a wrong number for a delivery made to them !!! and sign by C. Daniels in Indiana !! I live in France so It can't be me !!

Is there someone to help me ? They don't reply to me !!!