Vertex Standard USA Yaesu Yaesu Failure to Respond to Numerous calls: Yaesu FTDX 9000MP arrived broken Cypress, California

8th of Dec, 2011 by User519604

I purchased the 9000 MP from HRO. After setting the 9000MP up I tested it, I had reports of maybe RF or some noise on my signal. I put the radio on a dummy load and and listened on a SDR 1000 receiver with a panadpter. When the radio was keyed without a mic connected and the mic input on rear 8 pin connector, there was obvious noise on the signal with nothing connected to any audio input. When switching to the front XLR connector,there was no noise at all, the tech I talked to said there has to be a problem with the connector some how, since the audio goes to a common point then goes to each audio input, since it was only one input with the problem, it must be at the connector. I made a You TUBE video ( http://www.youtube.com/watch?v=YI8h7phDIVg ). I contacted Yaesu repair, told them what I heard, hoping I could make a reset or something to stop the problem, this is right out of the box, brand new, what a disappointment. The tech said it needs to be returned I made arrangements and sent it back. Intially I asked for my money back, Yaesu said they need to inspect the radio to see if I tampered with it and broke it.... .I waited, as I waited for them to call back I called them and said after inspection I would like another NEW radio sent to me. Later with in a week I received a call from the Yaesu tech, who said they seen the video but had problems duplicating "all" the noise what they heard and seen in the utube video, they asked if I had the mic gain to high ? I said it was set for about the 10 o clock position...After this I asked again for a new radio to be shipped. The Yaesu rep said only the VP Dennis can authorize a new radio to be shipped......... From this point on I never got to talk to the rep again, I left many messages for him to call, give an update, I even had HRO involved to see if they would contact me with information....After more than a month, HRO contacting them, HRO with out an explanation either, I asked HRO for a full refund, since we could not get Yaesu to respond.... HRO did worked hard with me, made many phone calls, and refunded my money within 24 hours after requested.....We know the radio is not cheap....

I have own many a Yaesu during my 30 plus years of Amateur Radio, no one to call at Yaesu, the VP Dennis and the Yaesu Rep, just could not be found when called, only answering machines, no return calls after initial return. Disappointed beyond words....... So Gratefull that HRO stands behind there word, HRO has earned my business always, very reputable dealer, made calls after hours to try and get it resolved, worked closely with me on resolving on either getting a new radio replacement or getting my money back, it took more than a month to finally get my money, but never a call from Yaesu offering any words of any kind......I guess they really don't need everyones business, I thought I would get first class treatment, instead I got the worst service

from any company ever.....Imaging having them represent your company ?

Or maybe the VP was just busy to care about his customers who already paid for their radio.?

KUDO's to HRO Thank you so much for being a reputable dealer...

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