Urban Active

URBAN ACTIVE scam OF DOWN PAYMENT FEES WHEN YOU TRY TO CANCEL...DO NOT SIGN PERSONAL TRAINING AGREEMENT Westlake, Ohio

20th of Sep, 2011 by User749500

Paid a down payment for 1st and last months dues. Tells you you can cancel with 30 days notice. Did that and then was told have to forfeit the last months dues. Personal training is not worth it at Urban Active, not for the dues you have to pay and lose when you want to cancel. I have a month to month membership, personal training is for 1 year. You also have to train on their time not when it is convenient for you to train. Buy a video save your self from wasting money. They promise you they will get the weight off. All I do is sweat and nothing else. Don't bother anymone at the PT desk. Don't want to show you any equipment or how to use it and sometimes they don't know how to use it, so you are on your own at this gym. Run, they only want your money, buy a video it will work better for you and save you money. Like I said don't just run from this gym....DON'T GO IN.

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Comments

4800 days ago by UrbanActive

Dear Valued Member: We came across your post and were concerned of your experience within our Crocker Park location. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please contact the Crocker Park club and ask for them to supply you with the email addresses on the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.