| Union Capital Associates |
| Union Capital Associates, LLC Union Capital or UCA Requested a down payment and then disappeared after receiving the money austin, Texas |
| 5th of Jan, 2011 by User505611 |
Union Capital Associates, LLC. agreed to fund a loan for an equipment purchase for us. After doing research on them and visiting their website and we found only two bad reports from 2004 and 2006. They seemed very legit. So we decided to go ahead with the loan. After Union Capital requesting a down payment for $1088.23 we were a little hesitant. But they promised that the funds would be sent after they had receiving the signed paperwork and the down payment. The paperwork was sent to them by express mail on November 5, 2010. The check for the down payment was sent to them by express mail on November 13, 2010. But the loan was never delivered. When we contacted them to see what the problem was, they stated that they were in the middle of moving their offices. When we contacted them again, they stated they were unable to get the money for the loan. When I asked for our deposit back they promised it would go out in the mail immediately. But now when I contact them they don't answer the phone or respond to any of our emails. I have not yet received the check for $1088.23 that was paid to Union Capital for services they never delivered. Word for the wise.. NEVER send out a payment for a loan before receiving the funds for the loan.
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| Due to credit issues on this financing request that we were unaware of, the financing was ultimately declined. Calls were not returned by the customer’s account representative for a period of approximately one week while he tended to a family medical emergency. We did apologize for this. However, all calls to the sales manager were returned as was the deposit. This issue was also resolved with the BBB. Should anyone need any paperwork to prove that we resolved this issue we would be happy to provide it. The BBB and Rip Off Report are valuable tools that the consumer can use to make sure that their interests are being looked after. I do wish that some consumers were as diligent in making sure that complaints are removed or revised as they are in filing them in the first place. UCA strives to be a positive and essential funding partner in the marketplace and we have addressed any and all complaints (2 out of thousands of customers). Also, I've personally been in the industry for 15 years plus and every lease/loan that I have transacted has required at least a first payment in advance of funds being dispersed. This is industry standard and has been for 30 years plus. This is no different than a home/commercial builder, printer, metal/wood fabricator, equipment seller, etc. requiring a deposit to start a job/order. Even physicians check your insurance information to verify coverage before performing services. Please feel free to request any customer references or any other documentation and we will gladly provide this information. Thank you in advance for your patronage and we welcome any comments or suggestions on how we may better serve you! |
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| They did the same thing to me. They came up with some lame excuse of not funding after I was pre approved. They did not respond immediately when I ask for my check back and actually took an additional 30 days to do so. Stay away |
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