Consumer reviews and reports on scam companies, bad products and services
U-Haul Moving & Storage of Potomac Mills 14523 Telegraph Rd Truck Not Available and Would Not Refund Money Woodbridge, Virginia
9th of Dec, 2011 by User662719
Our moving day was a nightmare. A U-Haul near our house did not have the truck we wanted so the clerk scheduled us to pick up a truck 25 miles away. scam experience #1. But it got worse. We went to this U-Haul place at Potomac Mills in Woodbridge, Va. and when we got there there were also no trucks. I was irate and demanded a bigger truck at the same price, anything so we could start our move. They couldn't help. I had them issue a refund which he seemed to ring up on the cash register. But a refund never went through. When I contacted them they said they processed it and I'd now have to call U-Haul headquarters. I called them and they said the store would have to approve the refund. It was a disaster. It ruined our moving day. I'll never use U-Haul again and I recommend you don't if you're relying on the truck being there. My friends say use Public Storage or Penske for trucks.
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