Trip Mate Insurance Do NOT use Trip Mate Insurance Internet

28th of Feb, 2013 by User277739

I want to get the word out that people should not to use Trip Mate Travel Insurance. I suffered an injury over a year ago while in St. Lucia which required surgery. I have filed numerous claims with Trip Mate re: Trip Interruption and Medical. When I called them from St. Lucia, I had to leave a message, and they never contacted me back re: Trip Interruption and my injury. When I did get in touch with them, they told me they do not make phone calls outside the US. WOW. Why provide services to people
traveling outside the US? They would not reimburse my trip through the trip interruption policy because I checked into the Sandals resort. They told me if I had checked in somewhere else, they would have reimbursed the claim. Now on to the medical, I have bills over $10,000 and have been waiting for over a month to receive an answer about these medical bills and if they are or are not going to reimburse me. They have paid some of the medical bills, but requested more information regarding the other bills. I have sent all the required information according to the policy and am still waiting over a month for an answer regarding my medical bills. I would advise people not to even use this company! Customer service is TERRIBLE!

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