Consumer reviews and reports on scam companies, bad products and services
Transunion TrueCredit Cannot Cancel Chester, Pennsylvania
8th of Oct, 2011 by User336447
On October 9, 2011 I signed up for Transunion/TrueCredit credit monitoring. The first seven days are free and after that they will charge $12 per month. They claim that you can cancel during the free trial period and you will never be
billed. I wasn't happy with the credit monitoring and so I decided to cancel while I was still within the free trial period. I looked all over that website for information on how to cancel the order. Usually you would find it under “Account” or “Billing”, but of course not - that would be too easy. After half an hour of searching I finally found some information after going into “FAQ” and then into “Terms”. Under termination it said a toll-free number is provided on the website for termination. I had not seen one yet! Finally I found it after going into “Help” and then into “Contact Us” and under “Customer Service”. I called the number repeatedly and every time their system tried to transfer me to a department, it would disconnect the call. So now it seems I can't cancel. If they charge me I will file a BBB complaint.
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