Toshiba

Toshiba Toshiba laptops: inferior quality, deplorable customer service Irvine, California

25th of Aug, 2011 by User243843

The hard drive of my Satellite M645 failed after less than two months of careful use. It took three calls to reach a supervisor who could make decisions (the first was an employee whose English was barely
intelligible). Even that was useless since she promised to send and email with information I needed to receive a shipping box and she didn't send it. I had to make two additional calls. The inflexible and uncaring response: wait for an email with instructions. After I reply, they will send a box to ship the laptop; this will take 3 5 business days. It will take 7 10 business days to repair or replace the hard drive. Then they will send the laptop back to me. Total time: about three weeks. (Aren't we in the 21st century?). Absolutely no refunds and no way to expedite the lengthy process or find a viable solution that would prevent me from being without an essential work tool for three weeks. One of the employees I talked to acknowledged that they have had many problems with Toshiba hard drives. This is the first Toshiba laptop I have purchased and now I regret it. It will definitely be the last Toshiba product I buy. The quality of the product is inferior and their customer service is deplorable. The bottom line: do NOT buy a Toshiba Satellite laptop.

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