Time Warner Cable

Time Warner Cable of NYC TWC is not honoring the terms of the Parker Time Warner class action settlement New York, New York

10th of Apr, 2011 by User362727

Time Warner Cable was supposed to have offered a free month of one of their services as one of the terms of a class action legal settlement. (A settlement resulting from TWC's sale of personally identifiable information about their customers to third parties.) They are not honoring the terms of this settlement. While they have not stated outright that they will not honor the agreement, they are failing to honor it by blowing off their customers in the following manner:
1. The automated phone line that's supposed to handle the process doesn't work
2. When you call customer service, they tell you that you have to come in to a TWC office in person and fill out a form
3. When you get to the TWC office they tell you that no such form exists and that they can't help you
4. If you speak directly to the Garden City Group (hired to implement the terms of the settlement), they tell you they have sent an e-mail to TWC customer service and that all you have to do is call customer service and you will get your free month
5. You call TWC customer service and you get the same answers you got when you called the first time

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