| the blue |
| the blue dot negligible shipping. poor customer service. Internet |
| 26th of Apr, 2011 by User718401 |
| The blue dot sells cell phones on ebay. New, used, and refurbished. I purchased a blackberry, which costs $400.00 u.s. retail. I even paid for expedited shipping. Even though my mailing address contained a unit number in it, these apparent idiots shipped it without requiring a signature for reciept of the item. And apparently these, in my impression, idiots, didn't even insure the item. When I finally got through emailing with them twice, because they don't show a customer service phone number under the contact us heading, they told me the online tracking showed it as delivered. After I requested that this customer service rep. call me, or his superviser, he finally called. He tells me that," the tracking shows it was delivered". So I say are you telling me didn't send it requiring a signature? He says,"you didn't pay for that kind of shipping, if you didn't get the item you have to take it up with the post office". I told him I paid for the only epedited shipping option that I saw at the check out. This guy then tells me that basically he can't do anything for me. So I ask to talk his supervisor and he says hold on, and then he obviously puts his hand over the phone for about 3 to 4 seconds, and tells me his supervisor says to contact the post office. The whole thing was very frustrating and they are obviously 2, or maybe even just 1 guy in his apartment and basically I got screwed by thier incompetence. The only upside here is that I only paid $70.00, and I called my bank and got the charge reversed. The end result and most important part to this posting is that I checked thier facebook page and sure enough they're are postings there in which people are literally saying,"where is my item?". I am starting a campaing to expose these bumbling fools for the incompetent inane amatures that they really are. |
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As stated directly in our checkout - we can only ship to the address - the purchaser enters into our checkout. We do not modify the address in any way - and because this payment was made using PayPal - PayPal's protection policies specifically state - we can only ship to the address provided by PayPal.
I do apologize you were not satisfied with how you were handled. Reading through the correspondence emails I see that our first response to you was within 2 hours of your initial email. We received a second email from you - and again responded within 3 hours. We also spent the time with you on the phone trying to rectify the situation.
You will see by looking elsewhere online - our thousand among thousand positive reviews far outweigh the bad. We try to be as up front with our customers in our checkout instructions - by placing in Captial letters - that we can only ship to the address posted by the buyer at checkout and to make sure your address is correct. |
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