I called their corporate offices for an explanation. I seems they play a gottca game which in effect raises the cost of services after you have signed up. That coupled with an over aggesive sales pitch every time you go for a car wash for additional services is an unpleasant experience leaving you with a pressured and hustled feeling. You have to say NO two to three time for unwanted additional services they are selling. I was even told since I lived near the air base, I would need to get my car waxed more often to protect it from the jet fuel residue from the air craft. They are playing a hustle game for the money when they should be concerned with just providing a good service. Texas Shine used to be a good service, however their aggesive business practice has caused me to find another source for my car wash needs.