Tempe Dodge,Chrysler,Jeep

Tempe Dodge,Chrysler,Jeep Would not repair vehicle, with warranty Tempe, Arizona

6th of Sep, 2011 by User913295

My husband bought a Dodge Diesel turbo 6.7 liter from Tempe Dodge in 2007, paid 38k brand new. After the first month the truck started having turbo issues and was put in the shop for repair, this went on 3 times within a matter of the first year of owning the truck. They finally decided to drill a whole in the turbo promising that this would solve the problem, considering they said all the 2007 Dodge Diesels were having the same issue with turbo. After getting the truck back it ran good for about 6mths and August 31, 2011 we had to put it back in the shop at Tempe Dodge, they called us the next morning to inform us that the truck also needed new fuel injectors and it would cost us 10k, my husband explained that we don't have 10k and the truck is covered under warranty. They said they would see what they could do to fix it. Friday morning we receive another call that both batteries in truck were bad and we would have to come pick them up and buy new ones, well needless to say this was Labor day weekend at 3pm and my husband was in meeting at work, so the service manager said we would have to do it on Tuesday Sep 6th. Tuesday morning my husband drove there picked the batteries up went to auto zone got new ones and brought them back to Tempe Dodge, at such time they told us truck would be fixed by Friday Sep 9th. I asked the service manager David for a loaner car and he informed me that they didn't have any loaner cars, i already had been without a vehicle for 9 days and definately not very happy to hear this. Wednesday morning today Sep 7th the service manager calls my husband up at work and tells him Tempe Dodge refused to fix his truck and to come pick it up. We called corporate and argued with a lady for an hour on the phone and got nowhere. We picked the truck up and it is now sitting in our driveway not fixed. We are both sick to our stomachs to think that we paid 38k for a brand new truck and had a dealer rip us off and sold us a lemon. Also wouldn't honor the warranty. Please anybody thinking of purchasing a vehicle from Tempe Dodge think twice and read all the reviews of other peoples experience with them. Very bad business, and they don't care.

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