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| Telecheck TRS Recovery Services INC TRS Recovery Services INC Took my money out of my bank then want me to pay it again plus $30! no customer service |
| 11th of Oct, 2011 by User851176 |
| I accidently wrote a check for $8.54 on an account that i didn't use anymore, I immediatley realized it and went back to the store, they said to contact headquarters, they told me to contact Telecheck. Either there isn't live support or not enough time in the day to get ahold of one. It hit my account and was sent back, bank charged me $20. While i was waiting for letter to take care of matter the sent it through my bank again, bank charged me another $20. But the bank paid the $8.54check this time. Then i get a bill from TRS saying I owe the $38.54, this $8.54 check has cost me $87.08...really what's wrong with this company. Ok so i finally get the letter stating they want me to pay the $30 for return fee and the $8.54 AGAIN, so i try to call and pay it over the phone, at this point I want it behind me, i was on the phone over an hour on hold (my lunch hour mind you) and couldn't even make a payment over the phone! So then it says you can pay it on line, even the web address they give you makes it impossible to make a payment, that's how i found this website, and here i am mad as h**l, and the bill is going to have to be paid by....you guessed it, a check. |
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| We have the same problem! Husband had 3 checks go through all at once and bounce. They were re-deposited by TRS and were paid that time. Now TRS sent a letter asking for $30 for each check ($90 in all). They said he must send either a Cashier's check or money order. Next thing you know they have taken the money out of his checking account which only had $9.00 in it at the time!!! The bank is returning the items but is charging my husband $105 in NSF fees!!! I thought you had 30 days from the date of the letter and I also thought you had to have permission to pull money out of someone's account for anything other than the actual redeposit of the check! We've been trying to get a hold of them at TRS and was finally given another number but it is busy all the time! I've contacted the Ohio Attorney General to see what our legal rights are. I'm waiting to hear back. |
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| Ok try being on this end. We own a small business in Fla. I have been using TelEcheck for many years, I am not a book keeper or accountant so I just hand things to my accountant every month. In his defence he is not involved in our daily operations so unless I see something not looking right he just does the taxes ect. We were contacted by a Rep from the claming he worked for TelEcheck and set us up for check processing services and Credit Card processing. All was fine untill a few years later we opened a second location and he set it up. A few years later we merged the 2 locations and he was supposed to cancel the old account and merge the 2 together. HE DIDN'T!! Along came our friendly Credit Union who we have had an account with for over 24 years. You got ie "we can save you money if you use our processing company" Ok I had thier Rep switch us over. The only thing that changed was the person getting the Kick Back. Same Credit Card processor and still TelEcheck. Fast forward I got fed up with many things with the Credit Union adn their Rep's service to us on the Processing, and the Payroll company they talked us into going with. I had a visit from another bank and Decided to go with their Payroll company and they do their own Credit Card processing internally. Things seem to be going well SO FAR. I just got a letter from the old processing company ( The Credit Unoin one) That I owed them $190.90 for monthly charges they couldn't get from the account as I had closed that one. This triggered me to watch not only them but Telecheck also I have forun out it cost me $250.00 to close the Credit Card processing thur the Credit Union and they had been charging me for another old account (that the Rep said he closed) for the past 4 years to the tune of $55.00 to $80.00 per month. Checkingf further Telecheck has been charging me $30.00 each for 2 accounts for th past 4 to 6 years (again should d have been closed by the Rep.) At this time I am waiting for a very nice Company rep who is trying to get me back the charges for at least the last 90 days. NOW JUST HOPING AND GOING TO SEE WHAT IS HAPPENING. |
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