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| Tax Network USA Non-responsive, scam, money hungry, attentive to collect money, cover-up Los Angeles, California |
| 20th of Dec, 2011 by User851114 |
I am an unemployed individual who saw an ad on TV for tax relief from Tax Network USA. I stupidly called the number and my first contact was with Claudia Cartier on May 2, 2011. We spoke about the tax issues I was having and she assured me that they could help me with a plea and compromise with the IRS. I gave her all the necessary information and May 3, 2011 I received my first email with attachments of forms for me to sign and fax back. I was quoted a fee of $1,900.00, which I thought was high, but at the time I was receiving unemployment and was able to withdraw from my retirement to pay them in installments of $300-350 a month until paid in full. They wanted payment in full before they would start to work my case. They only time I was ever called was when it was time for money to be paid. I was calling on a regular basis for updates and not once was I ever updated. I started to do research on tax network and found many complaints from clients, whose claims were that tax network usa never helped them and how they were experiencing no return calls, etc. I decided to call tax network usa to ask them about all the compaints, by this time I had paid them a whopping $1,550.00. They assured me that the complainers were clients that had an excessive amount of assets and I was not in that catergory. I explained that I was stepping out on a limb by withdrawing money from my IRA to pay them and that the money I had paid thus far was a lot of money to me and I could not afford to pay them and turn around pay the IRS a great deal of money, by no means am I rich or loaded. Once again they assured me that they would/could help me. I explained that I did not feel comfortable paying them the remaining $350.00 until I could see some progress with my issues and I was told that it was understandable and someone would call me with an update. Never got a call from anyone. When you call them, you never get the same person or the previous person does not work there anymore. Today is December 21, 2011 and I received a letter from Jessica Figueroa stating that it served as a notice of termination of services with Tax Network USA (TNU). "If representation is important to you, we must be contacted within 72 hours and a payment schedule established. Please contact me within the listed time frame so TNU may reinstate your tax liability case." I called Jessica Figueroa at number given and she informed me that in order for me to be reinstated I would have to pay her $400.00 today to be reinstated and arrangements made for the remaining $350.00. As I told her, I do not have $400.00 laying around to give them. I am no longer receiving unemployment and the little bit that I do have is meant to keep a roof over my head and food in the house. She informed me that unless they get $750.00 they will no longer handle my case. I have paid them $1,550.00 and now they are telling me that TNU is forced to discontinue representing me in my tax liability case. They have forced me between a rock and hard place. I need some help either getting my money back or advice who to call for HELP! Ripped Off By Tax Network USA
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