T-Mobile

T-Mobile Undue Out of Warranty Fee after promised it was covered free San Francisco, California

29th of Apr, 2011 by User465974

Recently the trackball on my Blackberry locked up. I called T-mobile to see what my options were. They had me check the water damage sticker on the inside and said as long as there was no water damage, the phone was under warranty and would be replaced for free. The sticker was still all white, so all was good and they mailed me a refurbished phone and a sticker for sending them my phone. A few weeks later, there was $234 fee on my account.
At first the customer service said they did not have the info on what it was for, but after a bit of calling, I found it was an "Out of Warranty Fee". They said the phone I sent them had internal screen damage so the fee was charged. The phone had no known damage other than the frozen trackball. I have called and called and there seems to be nothing I can do. I keep old phones around just in case. I would never have agreed to pay $234 for a phone, especially not a used phone. This is even $100 more than if I had gone through the insurance I pay every month for.
The fact that they say if they do not charge this fee they loose money is insulting. I already paid for the phone I sent them (as well as others I bought previously), someone else already paid for the phone they sent me, and they made plenty of money of both of us from the service we purchase from them.
I feel screwed and I feel angry. I also feel helpless.

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