Sure Advance

Sure Advance unprofessional and ignorant personnel. Lying telling me that I was refusing to pay, insulting comments, Internet

31st of Aug, 2011 by User550040

I used Sure advance for a loan. They have been consistently taking their interest of $90 every 2 weeks. I ran into some major financial difficulties with medical issues and I was in threat of having my utilities turned off. I called to make arrangements to pay the debt. When I found that I would not have the payment I promised because I needed to pay my gas bill, I received a phone call from a supervisor who did not identify himself but said the company name and started yelling telling me I don't know my priorities and I haven't paid in 2 weeks and they aren't working with people that don't pay, he would not let me say a word, he just continued his insults and then hung up on me. I called back and talked to Laura who was just as rude and I told her I could pay it in full but not for 2 weeks and she said "ok so I will flag it as refusal to pay". I said record the call, I'm not refusing to pay and you have been receiving all your interest payments that is more than the $500 loan I received and now want to charge me $900! So I told her since she was unwilling to be professional and work with me, then do what needs to be done. She told me I was irresponsible and should know as an adult what my priorities are. Obviously, no one takes these loans unless they are in trouble and you are over a barrell. I was injured and my priority is my family my money went to rent, electic before it was turned off and gas which was turned off. I explained I had to use the money I planned on paying them for the gas because of my daughter. She told me even if they gave me 2 weeks, I would just have another story for them. I can assure they are not certified ACA collection people and how they talk, they certainly are not educated in law and the rights of others. whatever you do- do not take a loan from them. I've never dealt with such ignorant people in my life.

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