My roof was replaced in April 2010, after four days and at the first sign of rain my flashing leaked. Water was pouring down my cathedral ceiling onto my recently installed laminate floors damaging both. Oddly that was the reason I had purchased a new roof to prevent this kind of catastophe from happening. Oh boy that was just the begining. There were numerous unanswered phone calls and people showing up unexpectedly on my roof when my daughter was home alone (even though I had requested I be home).

One employee brought all the repair product by and placed them in my drive way for the roofing team to use. When I came home this material was in the same placed it was left. After numerous unreturned calls I was told my roof had been fixed. THere was a time crunch because a storm was expected. The next day a man's face appeared above me in my living room skylight removing my skylight. I had to ask the obvious question 'what the heck". He couldn't speak English so couldn't provide any answers. When I called the company the individual said "dam they lied to me". This is just a minor example of just one of my incidences.

Anyway after many non returned calls and no shows the painting company showed to repair my ceiling. I had pulled the flooring up myself that morning because I was expecting the flooring replacement in a few days also. Of course the flooring company never showed when scheduled and Tim Brookes VP acted like I had lost my mind at the suggestion I had scheduled an appt. Any how when I moved all my furniture back I noticed a thin film of paint on my nice expensive leather couches. After numberous phone calls and no shows they removed it. By this time I had lost total faith in this companies competency and requested they provide a cash settlement so that I can chose a company at "THEIR" expense to get my floors repaired. I obtained an estimate from Lowes and forwarded it to them. One minute they said get an estimate and choose the flooring materials and the next (OF COURSE) it was no way will I pay!!!

I contacted the Better Business Bureau who stated "Superior Roofing are willing to fix the problem you have to give them a chance". An appt date was scheduled but I had insisted that the contractors be experience flooring techs. Would you believe they actually showed up on time WOW!! The first thing I asked was their experience lever. I was informed " I have laid them before". I called the BBB and told her "this guys are not experienced. I was told you have to give them a chance.

After they laid half the floor I decided to inspect their work. It was terrible!! I had a gap around door jab, many of the planks had chips and large gaps between them. They were using the wrong tools and actually banging the planks together with the metal tool used for the edges damaging the grooves. I have a large amount of experience of laying floors so knew exactly what to look for. WHen I pointed out the gap around the door jam, the one staff member told me .."we will fill it with caulk". Something only an idiot with no experience would suggest. At this point I asked them to pack up and leave. I took photo's and updated the BBB.

After that the company refused to work further with me. The BBB forwarded us to mediation. I had a serious accident and had to cancel my first appt. I promptly scheduled another mediation appt, but also filed a small claims court date in case the mediation didn't go well. They cancelled the second appt last minute with the statement I "do not wish to continue to mediate but will go to court". Now I am getting emails stating "you have violated your arbitration section of the contract".

Tim Brookes has no morals or concern for his customers!! My living room has been in a state of construction since April. We no longer use the living room and spend our free time in our seperate rooms. I am just wanting to put my Christmas tree up and have my living room back to normal before Christmas, but this owner continues to play his mind games or the intimidation game.

Well we are heading to court next week and will see where it goes from there. Please keep in mind all although this was a long statement I haven't not shared many of the crazy incidents and large amount of wasted time I sat around waiting for them to show. I was told one time they were stuck in tunnel traffic. When I googled the tunnel traffic it was flowing freely. This company has gotten away with this for a long time. This is not their first rodeo but they are used to people giving up and not speaking out or fighting them.

Dissatisfied customers DO NOT GIVE UP FIGHTING THIS COMPANY. They are con artists!!!! But remember win or loose "what goes around comes around!!