Bruegger's Bagels

Bruegger's Bagels Malicious Gabriel Garcez humiliates workers and customers at this location, public health hazard Winchester, Massachusetts

4th of Jul, 2011 by User286098

One day I walked into this bakery and it was about 100 degrees. It was like an oven and the customers were told by Gabriel Garcez (who is some kind of upper management for 5 stores or so) that they would be "fined" $50.00 by the Winchester Board of Health if they opened the doors. So the good customers had to swelter. The next day it was the same ordeal, it took about 3 days before they fixed the air conditioner in a hot bakery on hot days. Two customers did open the door and told Garcez that it was a greater public health hazard not to have air conditioning while baking. Garcez is a very difficult man, one former manager saying that he brings a negative vibe to the store with him. Two great employees were let go and Garcez even tells customers not to come back when he reads complaints sent to upper management. There is a report with the Winchester Department of Public Health about Garcez allegedly not having a clean and working milk container. The milk container was leaking for weeks but Garcez didn't want to spend the money. He's always chatting on the cellphone and never doing business with the customers...he couldn't be bothered. The guy should be a slick politician because customer care and public safety are out the window. They had a previous woman manager that was hated by the staff...people quit. She even slugged a mail customer...whacking him on the back thinking she was friendly. Diane Vogel is allegedly the senior management and if Garcez is the Wicked Witch of the East, Vogel is the Wicked Witch of the West, much worse than the other one. Employees have chatted about Vogel and none of it is good. They call her a "Corporate ___ (let's say "Witch") because it is all about the Corporation. The Customer is NEVER right when Gabriel Garcez and Diane Vogel push them around without putting the air conditioning on, without training the staff properly (a manager named Lilly says that the staff has to be trained by the customers! Figure that out). Lilly is called incompetent by staffers, so she blames the messenger and says she's "afraid" of people writing out a legitimate complaint. This used to be a great place but the good employees flee. They send managers all over the place, to Worcester to Auburndale, they use the good employees like checkers on a checker board and they refuse to give them mileage some have complained. Isn't that outrageous? This place used to be spectacular with good management...but they scared the good employees off and they are forcing customers out. Guess they want to close this location...it's the only logical answer. A couple of stores in the neighborhood have shut down so it appears that Bruegger's Corporate with Diane Vogel and Gabriel Garcez in control just want to scam the customers, play with their money for the better part of a year...and boot them out the door. If they don't bake you out of there by refusing to turn on the air conditioner, Gabriel will personally and maliciously harass you in front of customers. That kind of abuse is just as bad as Angelica taking a slug at you. Diane Vogel thinks Angelica is great...sure, if you want customer dissatisfaction and a lawsuit for assault. This store can be great again, but Diane Vogel and Gabriel Garcez need to be fired. Whatever they publish in response to this remember: 1)They kept the air conditioner off and refused to open the door
2)they put the microwave near the floor and all the dirt (can you believe that? The employees were mortified but afraid of retaliation because Lilly wanted the microwave on the floor for space reasons)
3)They had a container or containers of milk that was /were broken for weeks
4)Gabriel was said to have been to cheap to buy ties for the bagels, so they were exposed to the air...the plastic bags were wide open This is all a public safety hazard and needed to be addressed. Diane Vogel sweeps public safety concerns under the rug and blames the consumer.

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