super movers

super movers Contract Fraud ; bait and switch ; Santa Fe Springs, California

2nd of Apr, 2011 by User868097

I requested quotes for moving and this "super movers" sent me a moving special as stated below. I called two times to review this offer and ask about undocumented charges. William told me they are credible and there would be no other changes other than the hourly rate. When they arrived they told me of a minimum 3 hr charge...okay fine. Although when I asked they didnt say there was a minimum. Then they tell me there is a transportation fee of an additional $150 (2x the quoted rate) for drive time....in the advertisement/contract this is not mentioned....so I am paying an hourly rate for the movers and then 2x the rate more when the truck is moving. The contract says, no transportation fees, no mileage fees, no charge for stops etc etc. So I told them I will find someone else and they want to charge me. I asked about BBB practices and Matt F said they dont believe in the Better Business Bureau because the BBB are crooks....I am thinking Super Movers are crooks and very deceptive. Will not use again. Our promotional rate is only $75 an hour for 2 professional movers & 1 fully equipped moving truck All Packing Included in Promotional Rate
All Materials included Just a reminder: Super Movers is fully licensed, bonded and insured with over 16 years of experience. Super Movers is NOT a broker!!
We have 7 branches nationwide and are proud members of the Better Business Bureau and the American Moving and Storage Association.
Your quote is for a full service move and includes:
** Free use of Plastic Boxes.
** Door to door pick up and delivery.
** Loading and unloading.
** Labor
** Free packing.
** Free use of wardrobe boxes.
** Disassembly and reassembly of basic furniture if necessary.
** Wrapping and protecting of your furniture with blankets is free of charge.
** Blankets are free of charge.
** Proper placement of each piece of furniture, appliance, box or item in your desired location of the premises at the delivery address at no additional cost.
** No charge for extra stops.
** No charge for fuel, tolls, mileage and or any transportation fees.
** No tax.
** No charge for stairs.
** No charge for long carry.
** Free box delivery in the San Francisco area and the Los Angeles area.
** Basic valuation coverage (insurance tariff) of $0.60 per lbs. per article is included.

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