Consumer reviews and reports on scam companies, bad products and services
sunset auto imports
sunset auto imports Totally ruined my 1998 Mercury Mountaineer henderson, Nevada
6th of Jul, 2011 by User481500
I have been going to this shop for a long time and unfortunately my business wasn't appreciated. My vehicle was repaired improperly which caused a significant transmission leak and ultimately transmission failure. They installed a radiator and negligently forgot to attach the transmission and coolant lines - I had it inspected by another mechanic out of state although weeks of damage was already done. The owner was not very helpful, apologetic, nor did he seem to to take responsibility for the issue. He instead thought it was in his best interest to blame the age of my vehicle, giving him adequate excuse to make a mistake and get away with it. Did not offer a refund or repair. Said they would look at it but I would be out $500 to tow it back and was told they won't repair the damages anyway. I now put in question the experience of the mechanics working there and the fact they will not be reprimanded for making mistakes on someone else's vehicle (They said they stand behind their work, apparently no matter how poorly it was done). I see the owner posted on google reviews that customers should contact him first with issues, yet he put me on hold for 15 minutes in avoidance and I had to call back only to be blamed myself for their errors. Waste of lots of time and money this place! You know the quality and character of a business when an issue arises.

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