Student Services

Student Services, Addison TX. Ella, Fernando and Sara the refund check sent to me BOUNCED Addison, Texas

26th of Jul, 2011 by User398014

On March 4, 2011, I was rapidly talked into trying their CDs to assist my son with SAT scores, I was told my credit card would not be billed unless I was going to keep them. Not only was i billed immediately, but I returned the package unopened, requested my refund. After two months, I received a check for one hundred twenty nine dollars, (they deducted the shipping and handling). On May 25, 2011, I attempted to cash it on June 1, 2011 and was informed by my bank on June 3rd the check was returned unpaid and my account was charged an additional fifteen dollars. I have called this company weekly. The first week I spoke with Sara and was told they would take care of it immediately. The second week and every week for the past eight weeks now I have spoken to Ella and Fernando ( the supposed supervisors) and they continue to tell me it is an accounting problem they will have them call me back and i still have not gotten a return call. Nor have I received my money back. In the meantime, I had contacted my credit card company, CHASE, and was told at first give Student Services time to handle the situation. When I called CHASE the second time on July 13, 2011 I was told by the complaint department that I had passed my 118 days to file a complaint and that it did not matter that it was in the computer that I had already tried to file a complaint. I cancelled my card immediately.

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