stamps.com

Stamps.com Trail period is

29th of Apr, 2011 by User561123

Again the old scam of a "30 day trial period" has worked its way into the system. I believe in trying out new ideas that are supposed to make life easier but, immediate charge for the scale delivery, lower monthly service rates offered only after you find that the service isnt that convenient, and no willingness to work with you when you try to cancel the service makes Stamps.com just another monthly service provider to avoid.....

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Comments

4358 days ago by StampsComCorp

Hi User561123,

Stamps.com appreciates your feedback and we’re sorry to hear that our service was not a good fit for your mailing and shipping needs. We offer a four week no-risk trial so that you may use our online postage service and determine if it works for you. The scale is optional and a customer does not need to order the scale to use the software, which is why the shipping and handling fee is required. This scale is free for our customers to keep regardless of when/if customers cancel their service and there is no additional monthly fee to use the scale.

From your comment, it also sounds like you had a hard time cancelling your Stamps.com service. While our Customer Service representatives will try to explain the benefits of the software, the entire cancellation process should not have taken longer than a maximum of 5 minutes on the phone. If our internal procedures were not followed, we would like to apologize to you for the frustration caused. We record all calls for quality and would be very interested in researching your particular cancellation call. Please send your account information (complete name, email address and phone number) to social (at) stamps.com so we may investigate further.

Thanks!
Divya
Stamps.com