Spradley Barr Ford

Spradley Barr Ford Service Dept Ruins Engine and GM Accuses Me of Taking Advantage of Dealership Fort Collins, Colorado

1st of Jun, 2011 by User928098

I have had such a horrible experience with this Dealership, I felt I had to write so that others will know. On Feb 26th, I bought my car but it did not have cruise control. I was told by my salesperson that they would order it and install it for free. The following Monday I had called to make sure the car part was ordered and found out that my salesperson was in the process of being fired and he could not help me. Another person did take over and a few weeks later I called Parts to see if the cruise had come (I had been told it would take a little while to come in.) Well it did come in, but no one in Parts or Service ever bothered to tell me. In fact, it had been there for 4-5 days. I made an appt and after my car had been there all day I was told by the Service Department they were unable to install the part. They said they tried but it would not work. At that point my salesperson told me they would swap the car for one with cruise control. A few days later I had my second new car. I made an appt on Sat, 5/28 to have a rock chip repaired in my windshield and to have an oil change. I regret very much now that I bought an oil change/extended warranty, so I have coupons for that. When I asked how much it would be to have the windshield fixed, I was told that since I bought it there, they would fix it at no charge. After 1.5 hours of waiting, I was told that the equipment failed and they could not fix the chip, but they did the oil change. I could see on the windshield the suction cup marks from where they tried to fix it. I asked them to call Safelite for me and I immediately left the dealer and went there so that they could fix it for $50.00 plus tax. They did fix it, however they said the job would have been better if SPF did not try to fix it first. It is noticible but not the end of the world so I paid them and went home. I did not drive my car on 5/29, but I did take it out to a dog show in Laramie WY on Memorial Day, 5/30. Upon my trip home my car started failing; the temperature light went on, the digital display then said my oil pressure system was failing. I was in the left lane going 75 mph and my car halted screeching and died. My dog cage was knocked over but my dog was ok. I called Ford's Roadside Assistance and they told me then only thing they would do for me is take me to Ford Dealer in Laramie WY. I told the rep that I believed this was a result of the oil change and I needed the car to get to the Dealer in Fort Collins. She refused. At that point I hung up and called AAA. Someone must have heard or monitored that call and another person from Ford Roadside called me back and said that if I would be willing to pay the difference of miles, they would send someone out from Fort Collins to bring me back. I told her whichever tow truck came first, is what I was going for. My car was disabled in the middle of the road in rural WY with very dangerous winds. Some passersby pulled over and helped me push the car over to the shoulder. The tow came and drove my car back to the Dealer in Fort Collins. He said as he hooked my car he noticed a little oil leaking. I was not surprised, however I was shocked to find that when we opened my hood at the Dealership the radiator cap was completely off my car and just laid there on top of the engine. Being it was a Holiday, service was closed, but my salesperson happened to be there and got me a car to get to work. The next day I called the Dealer and when they looked at my car they said they were trying to determine if my tech had left the cap off or not tightened it. They said my car engine was completely ruined. I had the car 8 weeks to date. They said they would order me a new engine and fix the car. I am so unhappy with Ford. They ruined my brand new car and I have 6 years to pay for it and I drive 200 miles a day to work and back. I now have to continually go back to the Dealer for maintance because of my extended warranty and I never want them to touch my car again. I won't ever feel safe in that car again because I don't know if there will be additional damage to the coolant and oil pressure sytem that may occur down the road from this. When I expressed this to the General Manger Mark and told him I wanted them to replace the car since it was brand new they told me I was trying to take advantage of them and offered to "trade in" my car. I have refused to sign the authorization to repair because I have no faith they can do it correctly and I am currently in communication with an attorney and Ford Corp Customer Relations. I was advised by an attorney to be very careful because with new engines sometimes other problems can result. So how bout that for a great story. My advice would be to avoid the place altogether. They ruined the experience of enjoying the first new car I bought in many years. I think that the GM would do right by me, but apparently he wants me to inspect my car personally every time I leave there, to make sure their work is accurate.

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