Southbay BMW Southbay BMW / Mini Service Department misfiled my Tire claim with Auto Knight causing denial of the claim on a $500 reimbursement! torra

10th of Oct, 2011 by User592313

I have an Auto Knight Motor club Tire & Wheel Contract #008049, Deal#179295, Cust#100015352, Stock#97082, that I purchased with my 2006 BMW (Vin#WBAVB335X6KR81926, Lic. Plate#ABF6969). The purpose of purchasing this is to protect me financially because the "run flat" tires are about $500 each. Further, if you get a nail in them, they cannot be repaired, they have to be replaced, and at $500 each, it adds up. Basically I had to use my Auto Knight Tire & Wheel Contract for two tire replacements on 4/5/2011, then about 25 days later, on 4/30/2011, I got another nail in one of the new tires, and had to have it replaced. For the two tires replaced on 4/5/2011, Carol at Auto Knight, handled the case, and sent me my reimbursement check for $934.18. When I submitted the next claim for the one tire on 4/30/2011, Carol did not reimburse me. She claimed that the DOT #'s did not match up from the two different service advisers at Southbay BMW who helped me. Of course I followed up with Mark Padillo & Kevin Smuckler (respectively), at Southbay BMW who handled the claims, and they agreed that they had made a mistake in noting the DOT #'s on the claim to Auto Knight, but it had been corrected. I forwarded this onto Auto Knight and they still denied the Claim. I further contacted Southbay BMW service managers Roy Dyche and Jeremy Gunther for assistance. They got involved, sent pictures of the tires and the correct DOT numbers, and still, Auto Night denied the claim. Resolution Sought: I want my $495.66 reimbursed to me for my tire claim with Auto Knight Motor Club. The reason Auto Knight is claiming that they are denying the claim is because service advisers, Mark Padillo & Kevin Smuckler noted the DOT #'s incorrectly. I believe that since it is Southbay BMW's mistake, that they should take responsibility for it, and reimburse me for my $495.66 tire.
Date Problem Started: 5/5/2011
Date of Transaction: 4/30/2011
Amount in Dispute: $495.66
Invoice Number: 66888
Complaint Type: Service Issues
Product or Service: Service BMW's & Mini's

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