South Bay Expressway South-Bay Expressway Toll Collection Thievery San Diego, California

25th of Nov, 2011 by User950827

Nothing but theieves. On October 18, 2011, I was leaving Chula Vista. I approached a toll, open my car door to be a little closer to the reader, stuck my credit card int it and withdrew the card. Days later my credit card account showed a $3.00 charge for Southbay Expressway. Days later I received a citation notice falsely accusing me of evading the toll. To South Bay Expressway, I sent my copy of my credit statement both online and by mail showing that I had paid the three dollar toll. I also requested documentation a copy of the credit receipt. In response they sent a letter stating I had evaded the toll. They said my explanation fell into a category for which they have chosen to reduce your penalty to a onetime courtesy of $10. I had two options: 1. Pay 13 ($3.00 +10) and say I evaded the toll or 2. Pay $63.00 for a hearing. I
received this notice on Friday November 25, 2011 and they want payment by Tuesday, November 29, 2011. They even declined as to send proof upon which they were relying upon to maintain their position that I had evaded the toll. So let get this straight. You timely paid the toll. SB Expressway accuses you of not paying. You send legal proof that you paid. They accuse you of failing to pay the toll. If you contest they want to pay the fine. If you donâ€™t contest they want you to pay a fine. They get money, money. You get abuse over a frivolous claim. They evidently intend to cause as much financial and personal strife as possible to force people into giving them money they do not deserve. Itâ€™s a scam and the attorney general should be investing matter. Based upon my experience, strongly recommend avoiding the Chula Vista until South Bay Express gets their act together.

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Comments

4734 days ago by Sbx

Hello Tempest:

We’re sorry to hear you are having trouble with a citation and credit card charges for trips taken on South Bay Expressway and apologize for the extra steps you are having to take to resolve the problem. If your trip was in fact paid, you will not be double-charged. Unfortunately, it’s difficult for us to help you without more information.

We’d be happy to research this matter further if you could provide some more information such a citation number so that we can look you up in our system. Please respond on this website or via e-mail [email protected].

We’re looking forward to helping resolve this matter.