Consumer reviews and reports on scam companies, bad products and services
Soundsonline.com EastWest Communications, Inc. Paid for Software and Never Got It Internet, Internet
23rd of Nov, 2011 by User642960
Soundsonline specializes in music sampling software. I purchased software from Soundonline several times without any problem. Last January, I purchased a software product called "StormDrums." I paid $250+ for the software. I did not receive that product. Instead was sent another product called "Pianos." I contacted Soundsonline to arrange a return and either have the StormDrums sent to me or get a credit. I was given a return number and an address to return the Pianos product. I returned it, and Soundsonline acknowledged receipt of the return. I waited for the StormDrums or the credit and I didn't receive it. From April through October, I contacted Soundsonline and inquired about the status. I kept on getting responses such as "we will have the accounting department look into it." Bottom line, I never got the StormDrums and never got the credit. I finally gave up. It was not worth my while to try to go after a business in California from Colorado. Soundsonline has my money, and I don't have any product. While Soundsonline does offer good products, I will not do business with the company after this experience.
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