smokinginstyle

smokinginstyle rollies international Ordered 8/30/10, received wrong item 12/8/10, very little communication, Internet

7th of Dec, 2010 by User130893

I ordered on Aug 30, 2010. I read all about how it would take up to a month for me to receive the item, so I waited....and waited.....and waited. I emailed on Oct 4 and Nov 16th, and made several phone calls to them, all without response, until I discovered that that I could complain through the company that took my money. It was only then that I received any sort of answer, full of excuses. When I didn't receive the item by the time he said, I waited a few more days before emailing through the money company, demanding a refund.
Today 12/8/2010 I finally received an item....the WRONG item.
My recommendation....don't buy from smoking in style or the other company, rollies international. It doesn't matter what he says...the truth is, there is poor customer service there....he has your money, but he doesn't have the item? Then, he shouldn't have your money until he SHIPS the item. He has a back order? Then email and say so. I have read on here that he talks about 'packing orders rather than answer the phone'....does it occur to him that getting his orders out will save him many headaches and he doesn't need to answer here and waste time??? No, he just wants your money, and I will BET that if you didn't harrass him, you wouldn't get your item. Come on, I have LOTS of Canadian friends, and this is NOT acceptable there anymore than here in the US. No excuse. Shut him down.

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