SmartBomb.com

smartbomb.com Placed an order and never received, credit card was charged, is impossible to contact an actual human, no response from emails to custo

13th of Sep, 2011 by User728341

I placed an order for Sinol Headache spray with Smartbomb.com on 8/30/11. I never received delivery, but my card was charged. Visiting the site again, I find that it is impossible to contact the company by phone and speak with an actual human. There is a way to "track order", so I do this and find that, over 2 weeks after ordering, my order is still in the phase of "has been sent to warehouse for processing". There is a way to send an email to customer service and they promise to respond in 1 - 2 business days, so I send an email, but do not get a response. After not receiving a response from customer service via email, I go back to the site and try to cancel my order, only to get a response that "once an order has been sent to warehouse for processing, it is not possible to cancel the order". I also notice on my email invoice sent from the company after my order, that unlike the sales total that I agreed to when I placed the order, they have added an additional $1.99 rural delivery charge to the agreed upon almost $10 for delivery. This charge was not visible on the page I agreed to when ordering. I would NEVER have ordered from this company if I had realized that there was no way to contact them by phone, ALWAYS a cause for concern. I will never order from this company again, of course, and I will always remember to check to see if a company has a customer service phone number before ever ordering again.

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