Skybeam

Skybeam Equals No Service, No Internet, No Voip, NO SATISFACTION! Azle, Texas

15th of Aug, 2011 by User509569

About a year ago I received an offer in the mail promoting Skybeam and it's internet services as well as it's VOIP services. I called Skybeam and signed up for what they offered, referred to as, The Pro Bundle. This package guarnteed a minimum internet speed of 2.5 mbps (mega bytes per second) download as well as the voip service which basically is the phone over the internet. Well, during this past year my services barely work. I get internet access on a very limited basis and when I do get it it's very slow. Average speeds are no more than 0.5 mbps (half a meg) and that's using Skybeam's own speed test site ( ). My voip services are completely non-functional. I use to get slight usage from the phone but none at all for over the past three months. I've called them repeatedly and spoke with them at least 30 times. All of which have taken me at least 45 minutes to an hour to just get a person on the phone. They constantly trouble shoot everything and make whatever changes they claim to make but ultimately it's the same thing, bad to no service at all! After having service tech's come out to the house over 6 times and tell me one story after another I'm finally told it's the tower. The last service tech to come out (Thomas) all but laughed and said there was no better than what I had. He stated that they were aware that the tower was faulty and was due to be upgraded in October from a 54 to a 57. Back in April I was told that there was a noise issue at the tower and that upgrades were being done and that it would be fine in July! One lie after another! To make it worse there is no other service provider to switch to in this area otherwise I'd have dropped Skybeam and all their lies! How a company can get away with this is beyond me...

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