Sitestar

Deceptive business practices

4th of Oct, 2012 by music62

My ISP (theriver.com) was acquired by Sitestar in 2008; Sitestar failed to notify me that it acquired theriver.com, failed to notify me of changes to Terms of Service of my agreement with theriver.com, failed to notify me of an increase to my rate. Sitestar sent me a bill that amounted to a 67% increase over theriver.com, but I had never heard of Sitestar.

After repeated attempts to contact Sitestar at the two phone numbers listed on the postcard billing (one number was 'out of service' and the other was NEVER answered), I switched my service to another provider. Sitestar continued to bill me for 12 months' service, then sent a letter demanding payment for two years of service. I immediately replied with a letter providing "a valid reason for a credit to be issued" as requested in its Demand for Payment. Sitestar never replied, nor did it send another bill.

Over three years passed with no communication, and then I received a phone call from a collection agency demanding payment in full of the original two year billing. I filed a complaint with the state AG's ofc; Sitestar's response was nothing but misrepresentations of the facts, and it continues to demand payment.

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