Shopgoodwill.com

shopgoodwill.com defective item sent they refuse to refund Johnstown, Pennsylvania

1st of May, 2011 by User503828

I won a bid on a pearl ring in used condition but without any defects at least that's what I thought until I received it and found that the ring had a huge scrape mark on the top of the pearl. When I emailed the store they stated that the mark was really a natural inclusion that pearls have (it's not a natural inclusion) and they can not refund my money but they are willing to let me send it back and they will give me a discount on my next purchase (gee how kind). I told then that I never would have purchased the ring had I known that the pearl has a scrape on it. They then informed me that if I sent it back they would give me my money back minus 20% restocking fee and minus my shipping and handling which was almost as much as the ring.
I use to shop at goodwill.com quite a bit but now I will never shop there again, after this and all the scams I've paid in shipping and handling it's just not worth it. Plus the money goes to the ceo's and other top people there I don't think any of the money goes to helping out anyone other than the fat cats running the business.

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