Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $6

5th of Apr, 2010 by User162582

Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $69. It was to include (among other things) an oil change, inspection, tire balance and rotation. It was mainly for the tire service that I chose this service over a regular oil change. Roland Wheaton failed to give me a work order. When it was time to pay I had to ask him for the vehicle inspection sheet. On my invoice I was charged for 49 quarts of oil (my car's capacity is only 5qts!). It didn't say anywhere on my invoice or the inspection sheet that the tires had been serviced and rotated, so I asked Roland Wheaton, specifically, if they rotated the tires. He assured me that they had. Little did he know that before my visit to Desert VW, each of my two rear tires could be easily identified: the tire in left rear was the newest, purchased in November 2009 (with paperwork to prove it) and the right rear tire had an anti-theft valve cover, different from the other three (I replaced it when it was stolen the month before). Much to my dismay, I found both my left and right rear tires in the same place - proof that they hadn't been rotated as Roland Wheaton assured me! It is unlikely that they checked the air pressure and even more likely that other services were never performed that I was charged for!

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