Sentry Surveillance Customer Service Rep Jason Heller Fraudulent Sales Tactics and Falsified Warranties/Free Trials and poor performing equipment Inte

22nd of Sep, 2011 by User897497

As a HIPAA compliant agency, my company and another company was considering using Sentry Surveillance for video and audio recordings of all activities. The Regional Sales Manager, Jason Heller, answered the sales inquiry, and explained the equipments abilities. Jason Heller was very accommodating and very friendly before the equipment was installed, but that would not last. The abilities of the audio recording were of concern, so Jason Heller offered a 30 day trial basis of the equipment. Jason Heller stated, "We'll put it in, try it out, if in 30 days you don't like it, we'll take it out." Within 2 weeks after installation, the equipment was not working properly, so a call was placed to remove the equipment, but it was stated that there is NOT a 30 day trial basis and that my company was locked into a lease, in which we never were advised we were even approved for until we received a letter of purchase from a leasing company. My company was almost harassed by the number of calls received to allow them to come and sale the equipment, but once it was installed, Jason Heller will not return our calls, and this includes the personal cell phone number he gave us. The day of installation was a grim day, as our area suffered from a tornado. The power was out for quite some time, so the equipment could not even be used the first several days. It was soon discovered that the equipment is not able to pick up voices with any amount of quality, and the camera is nothing more than what can be purchased at Radio Shack. There are numerous issues with the transaction, too many to list in fact; one of which, includes a temporary looking installation with wires coming from the ceiling and hanging on the outside of the wall. The services that were to be provided have not been, and the people at Sentry Surveillance have been less than accommodating. There have been no efforts to make a resolution to the many issues that my company has encountered, nor have they honored the word of their Regional Sales Manager, Jason Heller, who apparently will say anything to make a sale. Beware! The product is faulty and inefficient, and the sales people will be promise anything to make a sale.

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