selby soft sp1 selby soft point of sale Beware- do not buy into their terrible POS software! What they are doing has GOT to be illegal! Puyallup, Wa

14th of Nov, 2011 by User537895

Selby Soft is a point of sale computer program that can be purchased for around $5,000. It is a program that turns a computer into the cash register for your business. They mostly sell to pizza and coffee shops. The program acts as the cash register as well as keeps sales figures, inventory, time clock information, cost breakdowns, etc. Of course the business user can generate numerous reports, keep track of invetory, labor expenses and much more. Sounds great hugh? Your business is all set up using the system and all your sales information and history is in the program, things seem ok. Selby soft probably will give you a few weeks or more of free tech support where you can call them with questions or whatever. After that they will have nothing to do with you ever again unless you continue to pay them regular "support payments". Not just a few dollars- hundreds! Eventually the time will come when you must download routine updates from selby soft to the program or else it will stop running. No problem, right, these are improvements to your point of sale system! Sure. The updates are changes to the program. Surprise, unless you have been paying these guys, they won't tell you what the changes are or how to use your "improved System". Now you have paid 5k for a computer program that you don't know how to use anymore and they WILL NOT tell you. They say that you have to buy 3 months of "support" for $900 if you have any questions on how to use the program. What if you just want a manual on how to use the improved program? the answer is no. Today I called because we need to change the time on the recipt by an hour for daylight saving time and the original manual is no longer of any use after the constant changes to their program. They flat out refused to tell me how to change the time unless I paid $900 for several months of "support". I asked for an up to date manual-they said there isn't one. All of my business information is in a computer program that will only continue to run if I download their updates. The updates change the way the program works and can be used. Unless I pay them monthly support payments they wont tell me how to use their ever changing program. They won't let me see a manual or give any information on what changes were made and how to use them. I can't change the time, prices, add things, nothing.

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