DENTEMAX Merchants Benefit Admit Dont waste your money!! They do not pay your claims and dont answer your phone calls scottsdale, Arizona

13th of Feb, 2013 by User206773

I found this company over the internet and paid montly 35$. Their package seemed to offer good benefits. Well, after 2 years paying, I visited the dentist. It has been 2 months and they haven't paid my dentist. Now, I will have to pay the dentist.
I have called several times, and you do not get a live representative, only an answering machine service which of course never calls back.
I will report this company to the state, just wanted to prevent you and save you the headache.
Worse company ever

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Comments

4331 days ago by Ksharbatz

I'm sorry to hear that you are experiencing issues with a company that uses the DenteMax network.

Here is a little background regarding how DenteMax works: DenteMax is not an insurance company. DenteMax is a dental network manager, not an insurance company. Our goal is to provide a high-quality network of dental professionals to employers and their members.

We do not pay claims or determine eligibility and benefits. Our network is leased by insurance companies, third-party administrators and self-funded union groups for use in their dental benefit plans.
The arrangement you've described sounds like a dental discount card. Discount plans are not insurance. Instead, participating providers have agreed to accept a discounted fee from plan members as payment in full for services performed. So in this scenario there are no claims to pay.

If you’d like to call our customer service line, 800.752.1547, we’d be happy to try and help you work through the issues you’re experiencing with your benefit provider. Please be sure to have your ID card available so we can understand how to answer/or direct your questions.