Sears Optical

sears sears optical over promise underdelivery dont honor the 90 day customer satisfation 9301 tampa ave northdrige , California

16th of Apr, 2011 by User427036

On 02/28/2011 my daugther and I decided to go for an eye exam, my previous provider told me it will take them 3 weeks to provide my prescription glasses so we shoped around and stoped by sears optical, they promise me the glasses in 2 weeks but it didn't happen. It took them the whole month or more to deliver after I put some pressure by calling them every two days. Also, they offered me a 10% discount for my purchase because of the inconvinient delay but it didn't happen either I felt over promise under deliver, mean while the same day I purchased a pair of glasses for my daughter which chipped on a corner by just wearing them. They are defective, today 04/17/2011 I returned to sears optical and was told from an employee that I have to pay 50% for the repair. The guarantee especifically says 90 day or your money back. I was not asking for the money back all I wanted was my daughther's glasses to be repaired or exchanged. I will continue seeking answers from sears as to why they treat customers like this and why they offer a 90 days customer satisfation if they dont honor it. I was told and so was my daughter that the glasses would chip or break if my daughter was to drop them howerver thats not the case she took care of them, by just wearing them they chipped, my daughter has only had these glasses for about a month and a half. If they are aware that this would happen by simply wearing the glasses why are they on display and optional for one to choose and purchase if they are no good.

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