SCHARLA R COLLINS

SCHARLA R COLLINS, DDS, P.A. VERY POOR SERVICE MESQUITE, Texas

12th of May, 2011 by User379539

I found this dentist on 12/17/11 and as of 1/17/11 I have terminated my relationship as her Patient. It begins with my visit in January 2011. While te dentist thought I was out on the gas - she jumped her assistant telling her to "just look at this, there is drule and I'm sitting here and I do have the right of way with the drill, do you hear me?" I think if you are having issues with your assistant you should put the suction in before you start & keep it in & take this up when the patient is not in the office. Stress now days on all of us should not also be passed along by my medical provider when I am paying them to work & not talk. I called the office re: a tooth that partially broke off and the office staff 1) asked me if it was hurting & if not no need to come in 2) that they would re-verify this with the Dr & call me back. I waited a couple of days & called them back and same thing, they would get w/ the Dr & call me back. Again I waited a couple of days & called back & same thing. I gave up at this point. Another day I called re: a crown they put on came out & we started the same routine of if it doesn't hurt (w/ a rod in it sticking up in my mouth) then there is no need to come in. We will set up an appointment down the road. I asked them what i owed them in April 2011 at this point & was told "OH! your account is in a major audit and we will have to get back with you." Now you want to call me don't you????????? So, I find another dentist who I LOVE and he fixes their mess. Yesterday I get my final bill from them. (which is over $350 cheaper than what they told me I would owe them back in April - since I called my insurance company & got them involved with what I would owe them after the claims have been filed / paid. I am mailing them their final check with a letter to let the Dr know that her staff & her attitude with me in the chair is unacceptable. They only work a few days a week and on Fridays you can forget getting someone to work on an emergency situation. They really don't seem to care if you EVER come back to them. They will quote work that needs to be done on more teeth than you have in your head. Every dentists work you have ever had done is no good any more. It all needs to be done with their work. Well, within 1 1/2 months your Porcelin crown fell out & I'm real lucky I didn't swallow it or break it in the middle of eating a meal. Also, I had to pay the other dentist to put it back in since there is NO WAY I would want you to work on my mouth again. This dentist wants you to go to her College cronies for surgery. It seems she has just made a mess. Her staff is very low educated in just speaking to you. Their sales pitch to sell you everything under the sun is not working. I would not recommend this Dentist or Office Staff to any one.

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