Norm Thompson VIP Plus Deceptive unhelpfull refused refund Jessup, Pennsylvania

19th of Feb, 2013 by User371790

Several months ago I purchased a pair of insulated insoles for my shoes from this company. Somehow in the process they claim I signed up for something called VIP Plus. The following month I found a $1.99 charge on my credit card which I disputed with my credit card company and figured that was the end of things. Not so. The next month I got a charge for $14.97 which I also disputed. I called the Norm Thompson and was told I could cancel my membership but that they would not refund the charges. Everyone should be wary about this company and it's hardline policy. I believe I in fact did not sign up for VIP Plus (I'm relatively savvy about this sort of scam) so the only other assumptions I can make are that I made an error, they signed me up against my instructions, or it was somewhere in the fine print or an otherwise non-obvious decline offer check box. We'll see how it plays out but you all should be warned that this company plays hard ball and has no interest in providing superior customer service. I'll be sticking with Amazon or similar reliable sellers in the future.

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