Safeguard Towing Predatory Towing. Excessive/Bogus Charges. Unprofessional Employees. Portland, Oregon

14th of Nov, 2011 by User271103

I'm not impressed. These guys towed my truck from an apartment complex. My fault? You bet. The complex was out of visitor parking, so I parked in an empty spot away from the housing. The next morning, my truck was gone. On the phone, they seemed friendly and helpful. They showed up late at the impound yard. We were discussing the charges, and there was a $50 charge for dolleys. My truck was parked straight, nose first into the spot. Wheels were locked straight (I even showed him), so dolleys not required. He says "I didn't do the tow, so I can't do anything about that." He wasn't sure what a couple of the other charges were for either, but he sure as hell wasn't willing to waive them either. I reluctantly paid, knowing that he was too stubborn, and not interested in working with the customer (cash required). Then, he's like "uh, i don't have any change, but we could mail it to you or something" SERIOUSLY?? He was quite helpful informing me that I could walk to the convenience store to get change. I asked him again to work with me to make the charges fair (especially the ones he couldn't explain). He refused. I told him he has a chance to make right on this situation, and I would be satisfied. I explained the whole "a happy customer recommends you to a couple of friends, but an unhappy customer tells ALL of their friends". He said "well, you never would have called us anyway". So, here we are...telling everyone about it, just like I promised. These guys have nothing better to do than cruise parking lots and pad their wallets with the working man's dollar. I'm sure the extra amount that I paid went straight into his pocket. He even informed me that they have an employee whose job is to cruise that exact apartment complex and call in any car without a permit sticker. It's always nice to see a company that prides themselves in customer service and an honest day's pay.

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