Royal Management

Royal Management Mr. Gentry, Dan Belcher, Bo Pena, Noble Finance Corp. Slander and Harrassment, Short-Term Consumer Loans san Antonio, Texas

29th of Mar, 2011 by User903389

Part 1
I was hired as a MIT for the Rio Grande City, TX Branch 11/1/10. While I was being trained by some guy named Sixtos, I found the customer service procedures to be quite unethical. I listened to the calls being made by the two girls that were there before me and heard comments like "why are you hiding"....... "I'm going to go and take all your stuff"...... "If you don't have money to pay your bills, how do you live? I have never in my life heard anyone speak that was to a customer. Not only that but this so-called Supervisor told the girls to call ALL the numbers on the account and leave threatening messages. I was disgusted and vowed that things would change as soon as I took over. Mr. Sixtos leaves the store with a 37% slow file and as of 3/19/11 at 12pm; I got it down to 21.75%. I find this to be pretty amazing and so did my superiors.
Here's the kicker, I had a new Supervisor named Bo Pena and Ive noticed some weird stuff happening with the money from certain accounts so I took notes on a sticky note and dated the info 1/20/2011, the transactions were forged with my signature (a decent one but still forged) by Nancy, the girl that got hired 11/12/10. This was the first encounter. I let BO know. NO REPLY. Mind you this was by text cause thats the form of communication he wanted at all times. Part 2 starts with "Thursday"

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Comments

4913 days ago by Jjmuñis

This company is so unproffesional. I worked directly with Mr. Gentry and he has 3 or 4 girls (pretty and young) at his door and in his office standing there like his security guards. Nobody can go in there without talking to them first. Also, you are forced to get the insurance or be part time. He slamms doors, yells and insults his employees (pay roll dept) which btw are behind closed doors and can't talk to anyone from any other department. Also, when he wants to get rid of people he send them to "the mail room" and they end up quitting. He is good with giving raises if your young and hot... smh